Terms and Conditions

Shipping

What are the delivery charges?

Delivery charge varies

Please check your order summary to understand the delivery charges for individual products or services.

For Products or Services listed as Silicon Healthcare, Minimum charge will be applied as per mentioned on the product or Services description. It can vary according to geographical location. Our consultant will assist you and they will provide all the details.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the our courier partners or service provider have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product or Services page. In this case, we add a day to the estimated date. Some courier partners or Service Provider do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

Generally procure and ship the items within the time specified on the product or Service page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

·         Product's or Services availability

·         The destination to which you want the order shipped to and location of the Seller or Service Provider.

Are there any hidden costs (sales tax, octroi etc) on items?

There are NO hidden charges when you make a purchase on Silicon Healthcare. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.

Why does the estimated delivery time vary?

You have probably noticed varying estimated delivery times for seller of the product or services you are interested in. Delivery times are influenced by product or service availability, geographic location of the Seller or Service Provider, your shipping destination and the courier partner's time-to-deliver in your location.

If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

·         Whether the Seller ships to your location

·         Legal restrictions, if any, in shipping particular products to your location

·         The availability of reliable courier partners or Service Provider in your location

Does Silicon Healthcare deliver internationally?

As of now, Silicon Healthcare doesn't deliver items internationally.

You will be able to make your purchases on our site from anywhere in India with credit/debit cards issued in India, but please ensure the delivery address is in India.

Returns

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1-Category, Return Window and Actions possible 

No Questions Asked

10 days

Refund or replacement

Following claims will be covered under the policy provided  and through corresponding validation processes

a. product undelivered

b. product/accessories missing

c. wrong product/accessories delivered

No Returns categories

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Correct Product

name/ image/ brand/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories, freebies and combos (if any) should be present.

Unused Product

The product should be unused, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

The product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a successful Return

1.    In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.

2.    During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. 

'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.'